Zoko — Reviews, Issues & Discussions
Zoko by Zoko — 3 reviews (3.3★), 6 discussions. WhatsApp Business API platform for customer engagement, marketing, and commerce. Used by D2C brands in India and globally.
Brand: Zoko
Category: Communication
Specifications
type: SaaS | pricing: Starts at $34.99/mo | features: Broadcast, Chatbot, Cart Recovery, Team Inbox | platform: WhatsApp Business API
3 reviews · 6 discussions · Rating: 3.3/5
Top Reviews
Zoko review after 6 months — our D2C brand's WhatsApp sales went up 40%
By AlexChen — 4/5 stars
We run a skincare brand in India and started using Zoko about 6 months ago for WhatsApp marketing. The broadcast feature is solid — we can segment customers and send personalized offers. Our abandoned cart recovery rate went from basically nothing to about 18%. The team inbox is great for our suppor
Zoko's pricing model is confusing and more expensive than it looks
By DigitalHawk9933 — 3/5 stars
Just got our first real bill from Zoko and it's way more than expected. The base plan is $34.99 but then you pay per conversation on top of that, and WhatsApp's own conversation fees are separate. So our actual cost was like $180 for the month. The pricing page doesn't make this clear at all. It's a
Switched from Zoko to Yellow.ai — here's why
By StormVibe941 — 3/5 stars
Used Zoko for about a year. It's great for small D2C brands but we outgrew it. The automation capabilities are limited compared to Yellow.ai, and once you're doing 50k+ conversations/month the pricing doesn't scale well. Also their enterprise support is basically the same as regular support. If you'
Known Issues
Zoko API keeps timing out during peak hours — anyone else?
We've been using Zoko's API for automated order confirmations and the thing keeps timing out during peak hours (evenings IST). Our customers aren't getting their order confirmations for 30-60 minutes sometimes. Support says they're 'working on scaling' but this has been going on for 2 months. For a
Discussions
Zoko vs Wati vs Interakt — which WhatsApp Business platform is actually worth it?
Evaluating WhatsApp Business platforms for our apparel brand. Currently on Interakt but the chatbot builder is terrible. Looked at Zoko and Wati. Zoko seems better for commerce (cart recovery, catalog integration) while Wati is more focused on support. Has anyone used both? Pricing seems similar. Ma
View all discussions about Zoko on HonestUse